Terms of Service

This website exists to tell you about our practice and to let you reach out. By using it or submitting our contact form, you are agreeing to the terms below.

This website is not monitored 24 hours a day. Submitting a form does not connect you to a clinician in real time, and no one is alerted the moment you press send. Please allow one to two business days for a response.

If you are thinking about harming yourself or someone else, or you are in immediate danger, use these instead — all free, all 24/7:

• 988 — Suicide & Crisis Lifeline (call or text)
• 911 — emergency services
• 741741 — Crisis Text Line (text HOME)
• 1-800-799-7233 — National Domestic Violence Hotline
• Your nearest hospital emergency department

Everything written on this website — the service pages, the blog, the FAQs — is general information. It is not medical advice, a diagnosis, a treatment plan, or a recommendation for your particular situation. Reading it is not a substitute for talking to a licensed professional who knows your history.

Reading this website, calling us, or sending a message does not create a therapist–client relationship. That relationship begins only after intake, a signed informed consent and services agreement, and a scheduled appointment with one of our clinicians. Until then, nothing you read here should be relied on as clinical guidance for you specifically.

Soft Power Psychotherapy provides individual, couples, family, child and adolescent, and group therapy by secure telehealth, through clinicians licensed in Texas and New Jersey.

State licensure law follows the client, not the therapist. That means we can only work with you during sessions when you are physically located in a state where your clinician is licensed. If you move, travel, or take a session from another state, tell us — it changes what we are legally allowed to do, and we will help you find care where you are.

Services are subject to clinician availability, licensure, and scope of practice.

You must be 18 or older to submit our contact form or otherwise send us information through this website.

We do work with children and adolescents. If the client is a minor, a parent or legal guardian must make the inquiry, provide consent, and sign the intake paperwork. Where the law gives one parent authority to consent to a minor’s mental health treatment, we follow that law — but we ask families to be candid with us about custody and consent from the start, because sorting it out later is harder on the child than sorting it out now.

Our contact form asks for four things: your full name, your email address, your phone number, and which days of the week suit you. There is no message box and no question about what brings you here — that conversation belongs on a phone call, not on a public website. The form is hosted and encrypted by Paubox, our HIPAA-compliant forms provider, and your submission goes to Paubox rather than being stored on this site. Our Privacy Policy sets out exactly what we collect and how we use it.

We use what you share only to reply to you and follow up about therapy services. We will contact you by phone or email at the details you provide. If you would rather we stop, tell us — by phone, by email, or by replying to any message — and we will.

You agree that the information you submit is truthful, is yours to submit, and is not someone else’s information sent without their knowledge.

Submitting a form or leaving a voicemail is an inquiry. It does not reserve a time, guarantee an appointment, or make you a client. An appointment exists only once we have confirmed a specific date and time with you.

We offer a free 15-minute consultation call so both sides can decide whether we are a fit. That call is not therapy, and no clinical record is created from it.

We may decline to provide services at our professional discretion — for example, if what you need falls outside our scope or licensure, if a higher level of care is clinically appropriate, or if we have no availability. If we decline, we will try to point you somewhere better suited.

Appointment scheduling, cancellation, and no-show policies are set out in the services agreement you sign at intake, not on this website.

Fees, accepted insurance plans, and sliding-scale availability are discussed directly with you before your first appointment, and are set out in the services agreement you sign at intake. Anything about cost on this website is general information and is not a quote or a guarantee of coverage.

Insurance benefits are between you and your insurer. We can verify benefits as a courtesy, but a quoted benefit is never a guarantee of payment, and you remain responsible for amounts your plan does not cover.

Our sessions happen over a secure video platform. Telehealth works well for most people and most concerns, but it is not right for everyone or every situation, and it carries some particular considerations:

• You need a private space and a stable internet connection
• Technology can fail mid-session; we will agree on a backup plan, usually a phone call
• We need to know where you are physically located at each session, so that we are practicing within our license and so we can direct emergency services to you if it ever comes to that
• Some clinical situations call for in-person or a higher level of care, and we will say so plainly if that is the case

A full telehealth informed consent, including these risks in detail, is part of your intake paperwork. This section is a summary, not that consent.

Soft Power Psychotherapy is a HIPAA covered entity. Once you are a client, your health information is protected by HIPAA, by Texas Health & Safety Code Chapters 181 and 611, and by New Jersey law. How we may use and disclose it, and the rights you hold over it, are described in our Notice of Privacy Practices.

This website is not part of that protected environment. It is a public marketing site with a contact form. Information you send through it before you are a client is handled under our Privacy Policy, and we ask you to keep it general for exactly that reason.

Any reviews shown on this website were left voluntarily and publicly by the people who wrote them. We do not solicit testimonials from current clients — professional ethics rules for counselors restrict that, because a client can feel pressure to say yes, and consent given under pressure is not consent.

Reviews describe one person’s experience. Therapy outcomes depend on the person, the concern, the fit, and the work — so nothing in a review is a promise, prediction, or guarantee of your results.

If you have left a review and want it removed from this website, tell us and we will take it down.

Please do not:

• Submit information that is not yours, or impersonate someone else
• Use the contact form to send spam, advertisements, or solicitations
• Scrape, crawl, or harvest content or contact details from this site, including for AI training
• Attempt to interfere with, disrupt, probe, or gain unauthorized access to the website or its systems
• Upload anything malicious, or use the site in a way that violates any law

We may decline to respond to, block, or report submissions that violate these terms.

The content on this website — text, design, photography, layout, and the Soft Power Psychotherapy name and mark — belongs to Soft Power Psychotherapy or is used with permission. Please do not copy, repost, republish, or reuse it without our written permission.

Linking to a page is always fine, and quoting a short excerpt with attribution and a link is fine too.

This site links to third-party resources — crisis lines, government agencies, and the privacy policies of vendors we use. We do not control those sites and are not responsible for their content, availability, or privacy practices. A link is not an endorsement, and once you follow one, their terms apply, not ours.

We want this site to work for everyone, and we build toward the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA — keyboard navigation, readable contrast, meaningful alternative text, and respect for reduced-motion settings.

If you hit a barrier on any page, tell us at (510) 877-0950. We will fix it, and in the meantime we will give you the information you were looking for another way.

We work to keep this website accurate, current, and available, but we provide it on an “as is” and “as available” basis, without warranties of any kind, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the site will always be online, error-free, secure, or free of harmful components, or that any information on it is complete or current at the moment you read it.

Nothing in this section limits our professional obligations to you as a client. Those are governed by law, by our licensing boards, and by the agreement you sign at intake — not by website terms.

To the fullest extent permitted by law, Soft Power Psychotherapy and its clinicians, owners, and staff are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of this website or from any reliance on the information it contains.

If we are ever found liable for anything arising out of your use of this website, our total liability is capped at $100.

This limitation applies to the website only. It does not limit liability that cannot be limited by law, and it does not apply to the professional services we provide to clients.

If your use of this website violates these terms or the law and that causes a claim against us, you agree to cover the reasonable costs, damages, and legal fees that result. This does not apply to claims arising from our own conduct or from the professional services we provide.

These terms are governed by the laws of the State of Texas, without regard to its conflict-of-law rules. Any dispute arising out of these terms or your use of this website will be handled in the state or federal courts located in Texas, and you agree to that venue.

Before anything formal, please call us. Most disputes are a misunderstanding, and we would rather talk it through than litigate it. Nothing here prevents you from filing a complaint with a state licensing board or with the U.S. Department of Health and Human Services, Office for Civil Rights — and we will not retaliate against you for doing so.

• If one part fails, the rest holds. If any provision is found unenforceable, that provision is limited or removed and the rest stays in effect.
• No waiver. If we do not enforce a term right away, we have not given up the right to enforce it later.
• Assignment. You may not transfer your rights under these terms. We may assign them to a successor of the practice.
• The clinical agreement wins. If anything in these website terms conflicts with the informed consent, services agreement, or Notice of Privacy Practices you receive as a client, those documents control.
• Entire agreement. These terms, together with our Privacy Policy, are the whole agreement between you and us regarding this website.

We may update these terms from time to time. The current version always lives at this URL with the effective date shown at the top of the page. If we make a significant change, we will flag it plainly. Continuing to use the website after an update means you accept the updated terms.

• Soft Power Psychotherapy
• Phone: (510) 877-0950
• Web: softpowerpsychotherapy.com/contact
• Telehealth throughout Texas and New Jersey